HEALTHCARE NAVIGATION AND GUIDANCE
- Complete an initial comprehensive assessment of your situation
- Research diagnosis, treatment options, physicians, 2nd opinions, medications, and facilities
- Assemble detailed medical history and medication list and organize an overview for your healthcare team
- Medication drug interaction review
- Prepare appropriate questions and concerns for your healthcare team
- Create a personal plan with individualized resources for you to make informed decisions about your healthcare
- Facilitate communication with healthcare team and family members
- Ensure records, labs, and tests are sent and received by appropriate people
- Schedule appointments and arrange transportation
- Attend appointments and/or call healthcare team
- Provide information on community resources and/or groups
HOW THIS BENEFITS YOU:
We will conduct a comprehensive assessment and organize a detailed medical history with your symptoms and concerns to give to your healthcare team. This will ensure your healthcare team has essential information so they can make a more accurate diagnosis while allowing you to make an informed decision about your care.
TRANSITIONS OF CARE TO ANOTHER FACILITY OR HOME/BEDSIDE MONITORING
- Assist with facility admissions, discharges or transfers to another facility or home
- Bedside monitoring for communication with healthcare team and family
- Ensure you and/or your loved one understands all discharge instructions
- Provide resources for equipment or services needed after discharge
- Coordinate follow up care
- Provide checklists to assist in the safety of your hospital stay
- Research skilled nursing and assisted living facilities
- Provide recommendations to safety proof home for successful transfer to home
HOW THIS BENEFITS YOU:
Transitions of care is where important information can sometimes be overlooked, missed, or miscommunicated. We will accompany you at admissions, discharges or at your bedside to minimize chances for errors at this time. Transitions can be an overwhelming and stressful time for the patient and family members. We will ensure you understand the discharge instructions and have the proper support and resources in place before being discharged.
ELDERCARE
- Check in on your loved one
- Ensure your loved one has a medication system in place and are taking medications correctly
- Provide resources to safety proof home
- Provide resources for assistance with meals, transportation, bath aides, and extra senior help
HOW THIS BENEFITS YOU:
We can check in on your loved one and help them establish a sensible routine which can help elicit good compliance with taking medications. We understand how overwhelming it can feel to care for a loved one. This can give you more time to focus on caring for your loved one in other ways.
END OF LIFE CARE
- Initiate discussions for end of life decisions including a living will and healthcare power of attorney
- Provide resources to prepare advanced directives
- Research palliative care and hospice care options
HOW THIS BENEFITS YOU:
Advanced care planning is important for your peace of mind and for your loved ones. Having this in place will ensure your loved ones will carry out your wishes if you cannot speak for yourself.
INSURANCE
- Organize medical bills and EOBs (explanation of benefits)
- Help understand in and out of network costs
- Verify insurance benefits and/or appeal insurance denials
- Assist with obtaining or understanding insurance benefits including Medicare and Medicaid options
HOW THIS BENEFITS YOU:
Managing healthcare bills and EOB’s can be confusing and frustrating. You may receive multiple documents in the mail for the same service. We can minimize stress by helping you keep track and stay organized so you can avoid being overcharged.
