My entire adult life, I’ve worked in the administrative side of the healthcare field. Doing every job in the clinical office from transcription to billing to insurance to managing an office to marketing, I’ve achieved a complete understanding of the business side of the healthcare industry.
This experience also has affected my personal life. My father was diagnosed with a chronic heart condition when I was an early teen, and our family supported him through his many hospital visits and doctor appointments. When I married a man who is a type II diabetic, I learned everything I could about the disease to help him be as healthy as possible.
I’ve spent countless hours deciphering changing prescription coverages, translating insurance company explanation of benefits statements, ensuring labs and diagnostic tests were read and sent to the correct people, and talking with insurance providers and physicians’ offices for the two most important men in my life.
When my loved ones were hospitalized, I was always examining their discharge instructions, prescription medications and post-hospital doctor visits. Long before becoming a professional patient advocate, I was initiating meetings with physicians and charge nurses at the hospital to ensure timely discharges for my father’s many hospital stays.